Follow

Voicemail Quick Reference

Here is a guide on how to access your messages, upload or remove greetings, and more.

Log in to the voice mailbox manager

To access the voicemail manager, dial *98 on your OnSIP registered phone or device. Next, enter your mailbox number, followed by your mailbox password. (Tip: Press # after your mailbox number and password to speed up the process.)

If you do not know your voicemail password, please contact your OnSIP Account Administrator.

You will be directed to the main menu:

  • Press 1 to listen to messages
  • Press 2 to change folders
  • Press 0 for mailbox options
  • Press * to repeat the main menu options
  • Press # to exit (end the call)

Listen to messages

To listen to messages, press 1 from the main menu. By default, you will be in the New messages folder. The first message will start playing automatically. Once the message has finished, you will be presented with the following options:

  • Press 4 to listen to the previous message
  • Press 5 to replay the message
  • Press 6 to listen to the next message
  • Press 7 to delete the message
  • Press 8 to forward the message to another user
  • Press 9 to save the message to a folder
  • Press 3 for advanced options
  • Press * to go back to the main menu

Forward the message to another user

To forward a voicemail message to another user, press 8 after hearing the message. You will be prompted to enter the voice mailbox number of the user to whom you wish to forward the message. You will then be presented with three options:

  • Press 1 to prepend the message
  • Press 2 to send the message as is
  • Press * to go back to the messages menu

If you wish to prepend the voicemail with a message, press 1 to start recording. Once you are finished, press #. Your voicemail message will then be sent to the other user.

Save the message to a folder

To save the message to a folder, press 9 after hearing the message. You will then be presented with five folder options:

  • Press 0 for New
  • Press 1 for Old
  • Press 2 for Work
  • Press 3 for Family
  • Press 4 for Friends
  • Press * to return to the messages menu

You will then be redirected to the messages menu.

Advanced options

To hear advanced options, press 3 after hearing the message. You can then press 1 to hear envelope information, which includes caller ID, message date and time, and message duration. You can  Once you are finished, press * to return to the messages menu.

Change mailbox folders

To access voicemail messages in a different folder, press 2 from the main menu. You will then be presented with five folder options:

  • Press 0 for New
  • Press 1 for Old
  • Press 2 for Work
  • Press 3 for Family
  • Press 4 for Friends
  • Press * to go back to the main menu

Select the folder you wish to access. You will then be directed back to the main menu. To listen to messages in the folder, press 1. Press * to cancel.

Mailbox options

To access mailbox options, press 0 from the main menu. You will then be presented with the following options:

  • Press 1 to record an unavailable greeting
  • Press 2 to record your name
  • Press 3 to record a temporary greeting
  • Press 4 to change your password
  • Press * to go back to the main menu

Record an unavailable greeting, name, or temporary greeting

Select the recording you wish to edit from the mailbox options menu. You will then be presented with one of the following scenarios:

If you do not have an existing recording, you will be prompted to start the recording. When you are done, press #. Next, you will be presented with the following options:

  • Press 1 to confirm your recording
  • Press 2 to listen to your recording
  • Press 3 to re-record your recording
  • Press * to go back to the mailbox options menu 

If you have an existing recording, you will hear these options:

  • Press 1 to record your greeting
  • Press 2 to delete your recording
  • Press * to return to the mailbox options

Change voicemail password

To change your voicemail password, press 4 from the mailbox options menu. You will be prompted to enter your new password (we recommend at least 4-digits). You will then be prompted to re-enter the new password a second time. You will then be automatically redirected to the mailbox options menu.

  

Uploading WAV files to Voicemail

You can now upload an unavailable greeting using either the OnSIP softphone app or through ‘Resources’ in the Admin Portal.

The OnSIP App

Log into app.onsip.com or open the desktop app. Then, select 'Voicemail' from the Menu in the upper left corner.  Click 'Edit Settings' and toggle 'Custom Greeting' on.  You will then see an option to upload a WAV file of your choice. Click 'Save' once you are finished to save your changes.

OnSIP Admin Portal / Resources tab:

What if you have a voice mailbox for a Group that doesn't belong to any one User.  Not a problem.  Log into the OnSIP Admin Portal, select Resources tab, locate the voice mailbox and click to expand boxes, Custom Greeting box, 'Choose File' and 'Upload'.


***Uploaded files must be a WAV file (PCM, 8,000hz and 16 bit stereo) and cannot exceed 5 minutes in length and the file must not exceed 30MB.  We have had success using WavePad to convert files to the above file type.

Not sure what to record?

Check out some of our voicemail greeting script blogs to craft the right message for your callers:

 

Updated October 2017

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk