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MS Response Point Notes

MS Response Point is at End of Life, please read:
Response Point Product Announcement Point

The MS Response Point software does not have an option to prefix all calls, so end users will have to dial "000" in addition to their normal dial-out patterns on each call.For example, users currently dialing 9-1-212-555-5555 to reach 1-212-555-5555 will now have to dial 9-000-1-212-555-5555.

Prerequisites

Step 1: Gather information for the OnSIP Trunking User

You will need the following information from the OnSIP Trunking User in the Admin portal:

  • Username
  • Auth Username
  • SIP Password
  • Domain

You can find this information in the user detail pages under the Users tab in the Phone Configuration section.

Step 2: Configure the SIP Account

Log into the Response Point PBX

Under the Configure VoIP Service screen, enter the following options:


Address of record (AOR) or URI:my_username@my_domain.onsip.com
Requires Registration = checked
Registration Interval (sec): = 30
Proxy Server Address: sip.onsip.com
Default Domain:my_domain.onsip.com
Authentication ID or User ID: my_user
Password: my_password (be sure to cut/paste the password)
Confirm Password: yourvoippassword

Note: Make sure your username (SIP Address) and Auth Username are the same. If they are not, please edit your SIP address to make them identical in the OnSIP Admin interface.

Step 3: Inbound Call Direct Dial


Enter your assigned number from OnSIP into the Response Point device. The number must be eleven digits, e.g. 12125551234. When OnSIP sends the ResponsePoint PBX a call, we send the phone number including the "1" at the beginning.


Note: Any DIDs (Phone Numbers) that you do not configure for direct-dial (direct inward dial or DID) or list on the direct-dial page (shown below) will automatically go to the receptionist or Automated Receptionist.

Step 4: Setting Caller ID


On the third configuration page in the Response Point software, there is a field for Caller ID. The Response Point will pass it to OnSIP as a display name. It must be a valid ten digit number phone number for US numbers.

Step 5: Make test calls

Verify connectivity and correct signaling by placing test calls against a land line or cell phone. You may need to make minor adjustments to your dial plan depending on your individual configuration.

 

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