Transfer An Existing Phone Number from the PSTN Gateway Service to An OnSIP Hosted PBX

Updated May 2015

If you have an existing number assigned to the PSTN Gateway Service that you want to transfer over to a specific OnSIP Hosted PBX you may follow the steps below.


Transfer the number to an OnSIP Hosted PBX

  1. Log in to the Admin portal
  2. Click on the “Account” tab at the top of the admin page
  3. Click on "Transfer phone numbers between PBXs", under the “Account” section
  4. You will then be presented with a list of all the phone numbers for your account across all PBXs
  5. Identify the number you want to transfer
  6. Click on the drop down menu next to the phone number, you will see a list of available PBXs
  7. Select the destination PBX for the number
  8. Click on Save

The number should then be available under the "Resource" tab for an OnSIP Hosted PBX.
You may now assign the phone number to a user from the admin portal.

Modify the number's service type and assign it to a user

  1. From the "Active PBX" menu in the upper right corner select the OnSIP Hosted PBX you just transferred the number to and wait for the page to reload
  2. Click on the "Resources" tab
  3. From the "Type" drop down menu, select "Phone Number"
  4. Click on the phone number that was recently transferred to expand the view
  5. Click the "modify" link in the lower right corner
  6. From the "Service Type" drop down menu, select "OnSIP Hosted PBX"

  7. From the "Destination" drop down menu, select the user that has been configured for OnSIP Trunking

  8. Click on "Save"

Verify the number is operational

For OnSIP Trunking enabled users, verify that your PBX is configured correctly and place test calls to and from a land line or cell phone to verify that the number is reachable.


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