Media5 Softphone Configuration for iPhone

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Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

  • "SIP Address" (Address of Record)
  • "SIP Password"
  • "Auth Username"
  • "Username"
  • "Proxy/Domain"
  • "Outbound Proxy"

You can find this information in the user detail pages under the Users tab in your OnSIP Admin Portal.

Phone configuration section

Step 2: Download Media5 from the App Store.

From the home screen, touch "App Store" --> "Search". Search for "Media5 - free version", and download.

Step 3: Configure OnSIP Hosted PBX user account information.

When you start Media5 for the iPhone for the very first time, it should automatically take you to the "Account" screen. If for some reason that is not what you see, you can get there by clicking "Settings" from the bottom navigation bar, and selecting "Accounts". If this is your first SIP account, you should see a setup wizard that looks something like the first image below. Enter in your credentials in the fields on these pages as follows:

Images are from Media5 - iPhone Edition Version, built in June 2014

  • Account Name > "OnSIP" (you'll have to scroll down on phone screen to locate OnSIP)
  • Display as > Whatever you'd like
  • Username > "Username"
  • Password > "SIP Password"
  • Auth Name > "Auth Username"
  • Domain > "Proxy/Domain"
  • Outbound Proxy > ""
New SIP account settings New account options

See above for credentials to be configured in these images

New account information Servers information

Click on "Servers"
SIP Server/Domain/Realm = Address will be your "Domain"
Enable Proxy = "Yes"
Outbound Proxy = ""
Click "Done"

New account information Advanced information

Click on "Settings"
Locate your Account (see image above), Click on "Advanced" (see above)
Enter your Auth. Name = "Auth Username"
Click "Done"

That's it. You should now be registered.

Note: Call Transfer is NOT available in the free downloaded app. You can purchase the Telephony Pack for $0.99 that includes: 2nd Call, Call Waiting, Call Toggle, Call Transfer, and Conference.

Updated July 2015


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