Setting the Default Caller ID

From the Account page it is possible to set the default caller ID for your organization. This caller ID will be the value applied to all newly created users. It is also possible to reset all of the existing users' caller ID settings to this default value.

Note: You can also manage individual user caller IDs on a user-by-user basis. Go to user details on the user’s page.

Note 2: Caller ID phone number can only be 11-digits, which means International phone numbers can not be used when configuring.

Setting the Default Caller ID

  1. Navigate to the Account page in the OnSIP admin portal and click Edit default Caller ID

    account edit caller id 1

  2. Once the form has loaded, you may pick the name and number to display for your account's caller ID

    account edit caller id

  3. If you would like to apply this new caller ID to all existing users, check the box next to Apply this caller ID to all existing users
  4. Click 'save,' if successful you will see a message similar to the following:

    account edit caller id success

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