Follow

Reports

The OnSIP reports tab provides summary CDR information broken down by user. Please Note:SIP to SIP - this includes extension to extension calling - will not appear on the reports. The reports only reflect charged calls.

Detailed Call Reports

OnSIP provides a link to download the current time period's call detail records (CDRs) as a CSV file from the Reports page. Simply click the CSV link near the top of the page to retrieve an in depth break down of all your months calls.

reports csv link

Reading the Account Summary Report

  1. Navigate to the Reports page and select the time period you would like to see for the report

    reports view summary

  2. The summary for the time period chosen above will be displayed in the body of the page. The summary totals for inbound minutes, outbound minutes, and cost are at the top of the page. Each of the previous metrics is then broken down by user in a table under the totals.

    reports summary

Reading the User Summary Report

  1. Click on a username to open that user's detailed report.
  2. The report is broken down by call type, i.e. inbound, outbound, toll free, and on network calls. The first coloumn of each row displays the number of minutes used, the second column displays the number of calls, and the third column displays the total cost of the current call type. The cost of all this user's calls for the given time range is the value listed in the user's summary row.

    reports user detail

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk