Dial By Name Directory



The dial by name directory is an application that allows callers to reach users in your system by keying in the first few letters of a name in order to dial the user that the caller is looking for.

Please Note: If the users in your dial by name directory are assigned a voice mailbox and have recorded their name for their voicemail greeting then the directory will use this recording as the users recorded name. If not, the directory will simply spell out the person's name to the caller. Please see the voicemail reference guide for information on how to record your users names.


Creating a new dial by name directory:

New dial by name directory

  1. Click "Create New Application" at the top of the "Apps" page
  2. Select "Dial By Name Directory" from the list of applications, and click on "Create New Dial By Name Directory"
  3. Give the directory a name, e.g. "Corporate Directory"
  4. Select all the users from the left box that you would like to include in the directory
  5. Once you have selected your users click the right arrow in order to move them into this new directory
  6. Click "save"


Editing an existing dial by name directory:

Edit existing dial

  1. Click the name of the directory that you would like to edit on the "Apps" page
  2. Inside the directory detail (the right most pane') click "modify"
  3. Now you can rename the directory to a new name, add new users to the directory, or remove existing users
  4. Click "save"

What to do if the settings do not display


Updated May 2015

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