Overview

OnSIP Groups are used to build simple teams of users. Groups are typically setup with people of a similar function, e.g. sales, support, billing, etc. Typically, a group is called from an Auto Attendant.

Details

With OnSIP Groups, you have the choice of setting up a strategy. There are two strategies available:

Simultaneous Ring

All available members get called at the same time and the first one to answer gets the call.

Hunt Group

Each user listed in the group will get called in sequence. The first call always goes to the first user listed. The next call will then go to the second user listed, and so on.

Notable Points

• A group is limited to 10 members. More than 24 registrations in a simultaneous ring group will cause the call to fail.
• A group may have, at most, 3 telephone numbers (external phone number) addresses not mixed in a Group of Users.  A group with this setup can only be set as a Simultaneous Ring; Hunt Group will not work.
• In the case of a Hunt Group: For a User with multiple devices, each registered device will ring independently before moving on to the next User listed in the group.

Technical Details/Timing

If the group is set for Simultaneous Ring, the "Ring Each" timeout refers to the call in general. We will try all registrations for all users in the group for the duration of the timeout at which point we will fail over to the failover location. The max failover timeout is 120 seconds for groups. ACD Queues can have longer timeouts.

If the group is set for Hunt (meaning sequential ringing), each registration is a call branch (not each user - if a user has multiple registrations, we will try each registration instance separately) and the timeout set in the "Ring Each" section refers to each branch and it only fails over to the failover after exhausting all branches.

Updated September 2019