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Attendant Menu

 

Attendant Menus play a recording to the caller and then route the caller to a new destination based upon DTMF input (touch tone signaling). Usually the recording the caller will hear begins with some welcome or introductory message and is then followed by a list of choices describing which button to press for each destination.

Please Note: Before attempting to create an attendant menu you must have created a recording either through uploading a prerecorded wav file through the Resources page or by recording your own message through the Recording Manager.

Creating an Attendant Menu

Create a new Attendant Menu

  1. Click "Create New Application" at the top of the Apps page, then select "Attendant Menu" > "Create a new Attendant Menu"
  2. Name: Choose a descriptive name for your attendant menu
  3. Recording: Select a message from the list to play upon the caller entering the attendant menu
  4. Response Timeout: This is the number of seconds the attendant will wait before playing its message to the caller again
  5. Timeout Destination: After 2 iterations of playing a message without receiving a response, the caller is assumed to have "timed out." This is the destination you would like to automatically route the caller to upon this timeout
  6. Include Extensions: Indicate whether or not you would like callers to be able to enter extensions of specific destinations right from the attendant menu. This may be useful for employees calling into the main number to check voicemail or dial into a conference bridge
  7. Destinations: You may enter up to 11 different DTMF inputs (0-9, #, *) to accept from the user. Each key must be assigned a destination to route the caller to. Also choose whether or not the user hears nothing upon entering input or hears the message 'Please wait while I try that extension'

Editing an Attendant Menu

Edit an attendant menu

Editing an attendant is almost identical to the process of creating an attendant menu. Simply click the name of the attendant menu in the list of applications in which to edit, then click the "modify" button under "Attendant Menu Details." Make your changes and click "save."

 

What to do if the settings do not display

 

Updated May 2015

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