Provision E911 Emergency Response Locations & Email Notification

Provisioning Shared Locations & Email Notification

Note: This feature is NOT available for OnSIP Hosted Trunking subscribers.

Once you have enabled your account for the E911 service, you can then add your Emergency Response locations (ERLs). From your "Account" tab, choose "Provision E911 Emergency Response Locations" (found in the "PBX Settings" box).


Fill out the "Provision E911 Emergency Response Locations" form with the primary location for emergency response for your company. You may have as many locations as you need. You are not charged by location, only by user who is assigned an ERL.

Fig. 1 - Simple Address

Fig. 2 - Building with Floor Number

The "Location Name" field can be anything you want. This field is how you will see this location listed when choosing locations for users.
The "Street Number" field is the number part of your address. For example, if your address is "123 Main Street", the "Street Number" would be just "123."
The "Street Name" field is the word part of your address. For example, if your address is "123 Main Street", the "Street Name" would be "Main Street."
The "Address Type" field is only used when there is more information necessary to pinpoint the emergency response location. For example, if the phone is in the lobby, rear or penthouse of the building, please note that here. Or, if you are located at "123 Main Street, Building 4G", you would choose an Address Type of "Building" and "Address Type Number" "4G."
The "City" field is the City name part of your address.
The "State" field is the State name part of your address.
The "Zip Code" field is the 5 digit zip code part of your address.
The "Notification Email Address": OnSIP will send an email to the Notification Email Address listed in the event someone dials 911 from your account.  There can only be one email address listed for notification.

When done, click "save" in the lower right corner.

E911 emergency response location could not be provisioned

If there is an error with the location, you will see the above message. We will provide you possible alternatives. If none of the suggestions help, you can force the provisioning. This is not recommended.
Force provisioning

Once your location has been accepted, you will see the following:

E911 emergency response location has been provisioned

You have now successfully added a Shared Emergency Response Location that everyone in your PBX can see and use. You can now either add more locations or add users to that location.


Provisioning 1+ Shared Locations

To add another Shared ERL to your PBX:

From your "Account" tab, choose "Provision E911 Emergency Response Locations" (found in the "PBX Settings" box).

From the "Please Select" dropdown, click on "Add Shared Location."

Repeat the above instructions to add another shared ERL.


Provisioning Private Locations

Sometimes, your users may require an E911 location that applies only to them, such as a home address, that they do not want viewable to other people in the organization. In these cases, you will want to create a private E911 location for the user. To do this follow these steps:

  1. Navigate to the admin users page. (In the Admin Portal, click on the "Users" tab.)
  2. Locate the user in the Users list and click on the user's name to view their details
  3. Locate the E911 provisioning detail box
    E911 emergency response location
  4. Click "modify" and select "Add Private Location" from the dropdown
  5. Enter the user's private address into the form and click "save." Just as in the instructions above, you may need to fix any errors with the address or force provisioning.
    Emergency response location details


Updated June 2020

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