Assign E911 Locations to Users

Assigning Locations from the Admin Portal

Once you have at least one location set up for your PBX, you can then enable individual users for E911 access and assign them to a location.

For this step, choose "Users" from the "Menu Bar" in the Admin Portal.


Locate the user name in the Users list and click on the name.


Scroll down to locate the E911 location box. Until you set a location for a user, you will see the following error message under the "E911 Emergency Response Location" section for that particular user:

E911 emergency response location error message

Click "Modify" to assign a location to this user and, from the dropdown, choose one of the existing "Shared Locations" or "Add Private Location." Private locations can only be viewed by the administrator and that user.

Note: Private locations allow you to enter in residential locations for work-at-home users without everyone being able to see the home addresses of all of the other employees in the company. The input fields for a Private Location are exactly the same as those for Shared Locations.

Click "save" to save the E911 location for that user. Once saved, that user now has an Emergency Response Location for their phone. If the user dials extension 911 from their phone, that address will be forwarded to the 911 operator.

Save emergency response location

Note: If a user does not have an E911 location assigned to them, even though the PBX is enabled for E911, they will not be able to make an E911 call. Calls to ext. 911 will result in a recorded message stating that they must assign a location to that user.


Updated October 2019

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