We will stay in touch with you ONLY via the email address associated with the user with Account Admin access.
When signing up for an OnSIP account, the user that has Account Admin access (typically the person creating the account) will be prompted to list a valid email address as part of the account’s contact information. This address can be edited by updating contact information on the account tab of the Admin Portal. Such issues include:
- Auto-Refill receipts
- Negative Balance Reports
- DID requests
- Credit Card transactions receipts
- Emails informing you of credit card transactions that have been declined
Please make sure that the email address you choose to put on file with us is one that you check frequently, as this is how we will contact you regarding issues relating to the status of your OnSIP account.