Receiving invoices, receipts and other notices

We will stay in touch with you ONLY via the email address associated with your account's main contact (typically, this is the same person as the "Account Administrator"). To view or change your account's main contact information, log into the Admin Portal, click on the "Account" tab, and click on the "Update contact information" link (found in the Account box).

When signing up for an OnSIP account, the user that has Account Admin access (typically the person creating the account) will be prompted to list a valid email address as part of the account’s contact information. This address can be edited by updating the contact information in the Account tab of the Admin Portal. We will email this particular address for account-related issues, including:

  • Auto-Refill receipts
  • Negative Balance Reports
  • DID requests
  • Credit Card transaction receipts
  • Emails informing you of credit card transactions that have been declined

Please make sure that the email address you choose to put on file with us is one that you check frequently, as this is how we will contact you regarding issues relating to the status of your OnSIP account.

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