There are two ways you can configure Bria on your PC or MAC, either using the quick method and using the OnSIP Hosted PBX boot server or manual configuration of the application. We've described with the quickest method first.
Note: The images below are from the configuration on a PC using Bria 4.1 downloaded June 2015.
The Quick Way with boot.onsip.com
Gather Your User Information:
You'll need your "SIP Address" and your "User Password". This is not your SIP Password.
Your "SIP Address" can be found in the "User" tab in the OnSIP Admin Portal. If you do not have access to the admin portal, please ask your account admin.
If you are not sure what your User Password is, you can retrieve it using the "forgot password" link on insta.onsip.com. Enter your "SIP Address" and a temporary password will be sent to your email address.
Enter your User Information:
Select the option "Manually configure login server" in the dropdown. Then input the following:
- Login Server - "https://boot.onsip.com"
- Username - "SIP Address"
- Password - "User Password"
Hit the "Login" button to register Bria.
The Long Way
Select the option "Manually Configure Login Server" in the dropdown, instead of option displayed in image above, then press "Continue".
Gather Information for each User:
Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:
- "SIP Address" (Address of Record)
- "SIP Password"
- "Auth Username"
- "Outbound Proxy"
You can find this information in the OnSIP Admin Portal under the "Users" tab, clicking on "User" to expand boxes, "Phone Configuration" section.
Configure your Bria Settings:
From the home screen, choose "Softphone" (upper left of screen), then depress "Account Settings", as seen in this image, to take you to the "Account" tab.
Under the "Account" tab, enter the User information you gathered for each User:
- User ID > "Username"
- Domain > "Domain"
- Password > "SIP Password"
- Display Name > Whatever you would like
- Authorization username > "Auth Username"
- Select "Register" with domain...
- Select "Proxy" under "Send outbound" via and fill in "sip.onsip.com"
Disable All Network Address Translation (NAT) Settings on Phone:
OnSIP handles all NAT related issues. Make sure to turn off any NAT settings on the phone in order for your phone to communicate properly with our servers.
To do so, under the "Topology" tab, enter the following:
- "Firewall traversal method" > None (always use my local IP address)
Avoid Multiple Registration Issue w/updated firmware (firmware release 4.8.0):
Advanced tab ->Connection Management ->Uncheck "Use rport" (by default this is checked)
Advanced tab ->Connection Management ->Check "Use SIP Outbound" (by default this is unchecked)
Under "Preferences", choose "Audio Codecs". Under "Enabled Codecs" make sure the following are enabled:
- G711 uLaw
Remove any other codecs listed there.
Remove RTP Timeout:
Still on the "Preferences" tab, click "Calls", scroll down to "Other", and uncheck the box next to "Enable inactivity timers".
Confirm Your Phone Is Registered:
In the OnSIP Admin Portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.
You are now be able to place and receive calls. Remember, to place an outbound call, your dial string must start with a "1" followed by next 10-digits.
NOTE: The following was copied from CounterPath's website and is for informational purposes only. For more details/questions/concerns, please reach out to CounterPath tech support....
NOTE: With the release of Bria 4, CounterPath has discontinued support for Windows XP. If you are using Windows XP with Bria 3.5.5 or earlier, your client will continue to work, however you cannot upgrade to Bria 4 without first updating your Window’s operating system to Windows Vista, 7, 8 or 8.1.
NOTE: Presence and XMPP are not available with OnSIP using Bria.
To submit a bug report to Counterpath:
Go to help, troubleshooting, support and set the slider to debug
Then exit the client and reload.
Once loaded, make a single to reproduce the issue, noting the exact time. Of that call.
Then once again go to the troubleshooting, support page and press send log.
Once the log has been sent it will give you a log report number.
Updated July 2015
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