Administration in the OnSIP App

FAQ's and Best Practices

• ACD Queue Best Practices
• Cancelling Your OnSIP Account
• What to do when an employee leaves
• How to map 311
• Best Practices for Extensions

Users

• Editing User Inbound Call Preferences
• Creating New Users

Phones

• ★ SIP Phone Configuration - Generic
• Enabling Busy Lamp Field
• Phones

Phone Numbers

• Phone Numbers
• Adding Inbound Phone Numbers

Inbound Call Settings

• Voicemail Reference Guide
• Configuring Call Recording
• Recording Library
• ACD Queue
• Setting Music On Hold (MOH and EMOH)
• Inbound Bridge

See all 14 articles

Outbound Call Settings

• External Phone Numbers
• External SIP Address
• Setting Caller ID

Directory

• Directory

Reports

• Call Detail Report (CDR)

PBX Settings

• Recording Manager
• Blocked Numbers
• Default Caller ID
• Provision E911 Emergency Response Locations & Email Notification
• Enable E911

Account and Payment

• ★ Changing OnSIP Plans
• Secure Identity Code
• How OnSIP Billing Works
• Receiving Invoices, Receipts and Other Notices
• Billing Contact Information