Admin Portal

Logging Into OnSIP Admin Portal

• Logging into the OnSIP Admin Portal

Voicemail - Resources

• Setting Up Voicemail for Your Users
• Voicemail Reference Guide
• Voicemail FAQ
• Voicemail To Email
• 5 Ways to Check Voicemail From a Remote Location
• Voicemail Transcriptions - Phonewire

Users

• Users Overview
• Creating Users
• Editing Inbound Call Preferences
• Setting Caller ID
• Setting Caller ID - International / UnSupported
• Setting Music On Hold (MOH and EMOH)

Groups

• Creating Groups

Apps

• ACD Queue
• Queue Dashboard
• Queue Alerts for Enhanced Queues
• Creating an Attendant Menu
• ACD Queue - Enhanced Queue Email Reports
• Announcement

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Resources

• Call Blocking
• Resources Overview
• Phones
• Phone Numbers
• Best Practices for Extensions
• Recordings

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Account

• Purchasing Guide
• Extended Dialing Guidelines
• Compatibility Guide
• Dashboard
• Migrating SIP Domain
• Extension, Phone Number, and SIP Address List

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Billing

• Billing FAQ for Pay As You Go & Per Seat Metered Plan
• How OnSIP Billing Works
• What kind of bill or receipt will I have?
• What happens if my PSTN (Prepaid) balance falls below $0.00?
• How do you calculate the length of a call?
• Manually Adding Prepaid Calling Credit and Auto Refill

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Special Telecom Services- E911, 711 and TTY

• What is E911?
• Enable E911
• Provision E911 Emergency Response Locations & Email Notification
• Edit an Existing E911 Location
• Assign E911 Locations to Users
• E911 Test Call

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