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Video Conferencing in the OnSIP App

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OnSIP offers the ability to host free, multi-party video conference calls right within the OnSIP app interface! OnSIP app users can easily create a video conference room with five users or external contacts. OnSIP app users can join a video conference using the web app or desktop app. Non-OnSIP app users can click on the unique video conference link to join using a browser window, with no downloads or plugins required.

How to Start a Video Conference Call

  1. Log into app.onsip.com or open the desktop app.
  2. Next to the “Start New Call” button in the top left corner, click the arrow. Select “Start Video Conference” from the drop-down menu in the top right corner.start-video-conference.jpg
  3. Type in a name for your conference in the “Enter a new or existing name” text field, and click on the blue Start Conference button to start the video call.
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  4. You should see "Setting Up," followed by "No One's Here Yet."
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How to Join a Video Conference Call

Once you have created a conference call, there are two ways to join:

  1. Other OnSIP app users can simply go to “Start Video Conference” in their own OnSIP apps and type in the exact name of the conference to join.
  2. For participants who are not using OnSIP, you just need to send them a unique conference link. Scroll to the bottom of the page and click on the link icon. Copy the entire link.
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  • Send that link to participants who do not have an OnSIP app. That link will open up a browser window and allow the participant to join the call. The guest will then need to enter his/her name and select the green Video Conference button to call in. For best results, make sure the participants use the Chrome or Firefox browser.

Each user has the ability to:

  • Put themselves on hold
  • Mute their audio and/or video feed
  • Adjust the volume
  • Leave the call

To end a video conference call, click on the red phone icon, and ensure that all call participants click on this icon to end the call as well.

Miscellaneous Notes

  • Up to five users can join a video conference call.
  • A call will remain active until all participants have left it.
  • Once you’ve created a video conference name, it will remain available to all registered OnSIP users on your account at any time. You can join a previously created conference by typing its exact name in the Conference page.
  • The video quality of each feed may differ depending on the internet bandwidth of each participant.

Troubleshooting

Click below for Troubleshooting tips and tricks:

TROUBLESHOOTING

Created December 2016; updated June 2019

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