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Administration Functions- New Nov. 2022
FAQ's and Best Practices
Users
Phones
Phone Numbers
Inbound Call Settings
- Recording Library
- ACD Queue
- Setting Music On Hold (MOH and EMOH)
- Inbound Bridge
- Dial By Name Directory
- Call Park - Parking Lot
Outbound Call Settings
Directory
Reports
PBX Settings
Account and Payment
Getting Started
OnSIP Setup
OnSIP Mobile app
OnSIP Web and Desktop App
- Console Logs
- OnSIP for Desktop & Web
- OnSIP for Desktop & Web: FAQ
- How to Install the Desktop App for Mac
- How to Install the Desktop App for Windows
- How to Install the Desktop App for Linux
sayso
FAQs
- Caller ID spoofing
- Faxing
- Why does my number come up as SPAM or get blocked?
- SMS / Text Messaging
- Unable to Access Phone's Web Interface
- How to Recover a SIP Address
Porting Phone Numbers / LNP
- ★ Porting Numbers to OnSIP
- ★ Porting FAQ
- ★ Porting: Bill copy alternatives
- Porting from Straight Talk Wireless
- Porting from T-Mobile Wireless
- Porting from Verizon Wireless
Admin Portal
Logging Into OnSIP Admin Portal
Voicemail - Resources
Users
Groups
Apps
- ACD Queue
- Queue Dashboard
- Queue Alerts for Enhanced Queues
- Creating an Attendant Menu
- ACD Queue - Enhanced Queue Email Reports
- Announcement
Resources
See all 20 articlesAccount
- Purchasing Guide
- Extended Dialing Guidelines
- Compatibility Guide
- Dashboard
- Migrating SIP Domain
- Extension, Phone Number, and SIP Address List
Billing
- Billing FAQ for Pay As You Go & Per Seat Metered Plan
- How OnSIP Billing Works
- What kind of bill or receipt will I have?
- What happens if my PSTN (Prepaid) balance falls below $0.00?
- How do you calculate the length of a call?
- Manually Adding Prepaid Calling Credit and Auto Refill
Special Telecom Services- E911, 711 and TTY
- What is E911?
- Enable E911
- Provision E911 Emergency Response Locations & Email Notification
- Edit an Existing E911 Location
- Assign E911 Locations to Users
- E911 Test Call
Phone Configuration
Headset Recommendation
Valcom
Polycom
- Polycom Boot Server
- How to Reset to Factory Defaults
- What to do if the default "456" password does not work
- Transferring Calls on a Polycom VVX
- Intercom Feature for the Polycom VVX Phone Line
- Polycom SoundStructure
Grandstream
- Grandstream Boot Server
- Block/Blacklist Calls on Grandstream Phones - unsupported
- Grandstream GXP2130 and Attended Transfer
- Grandstream Multicast Paging
- Grandstream ATA (Handytone - HT) Faxing Recommendations
- Grandstream GXW 4004
Yealink
- Using Intercom with Yealink and other phones
- Yealink CP960
- Yealink Boot Server
- Yealink T58V
- Yealink W56P / W56H
- Yealink T28P
Basic Phone Configuration
Purchasing and Configuration
iOS Applications
- Bria for iOS
- Grandstream Wave for iOS
- Linphone for iPhone
- ZoiPer Softphone Configuration for iOS
- Linphone Softphone Configuration for Mac and iPad
- Media5 Softphone Configuration for iPhone
Android Applications
- Bria for Android
- ZoIPER for Android
- Zoiper for Android over TLS
- Media5 Softphone Configuration
- Grandstream Wave for Android
- Sipdroid
Desktop SoftPhones
Aastra
- Echo on 57i with High Volume
- Aastra SIP configuration exploit
- Aastra registration timeout bug
- Aastra MBU 400
- Aastra 9xxxi
- Aastra 6739i
Agile CRM
Akuvox
Altigen
Asterisk
Avaya
Barix/Holovision Vio 2
BiAmp TesiraForte VI
Cisco
Clear-Com
Clear One
Crestron
Comrex
Cortelco
Counterpath
- Bria Advanced Logging
- Server Error on Registration with Bria
- Counterpath X-lite 4.0
- X-Lite/Eyebeam takes 30+ seconds to register and cannot make outbound calls
- CounterPath eyeBeam 1.5 (Windows)
- CounterPath eyeBeam 1.5 (Macintosh)
Digit Map / Dial Plan
Digium
Digital Acoustics SIP Media Gateway
Express Talk (NCH Swift Sound Express Talk)
External Systems
- Algo 8201
- Advanced Network Devices IP Speaker with Display and Flashers
- Axis C1004E Speaker
- CyberData SIP Paging Server with Bell Scheduler
- 2N Helios IP Force
- Algo 8188/8186
Router Configuration
Cisco DPC3941B
Sophos
Troubleshooting
Arris
Apple Airport
Asus
AT&T 2Wire Routers
Checkpoint Firewall
Cisco
- Cisco RV320 and RV325
- Meraki Firewall by Cisco
- Cisco/Linksys RV042/RV082 or RVxxx Hidden UDP Timeout setting
- Cisco PIX Firewall
- Cisco RV 120W
- Cisco ASA 5505
Edgemarc
Fortinet / Fortigate
Greenwave G1100 Quantum
Juniper
Linksys
Mikrotik
Netgear
Netopia
Network Box Firewall
PACE 5031NV-030
Palo Alto
Peplink Balance One Router
PFSense
Sagem
Sonic Firewall
Technicolor / Thompson Routers
D-Link
Ubiquiti EdgeRouter Lite 3
Vyatta Firewall
Watchguard XTM
Xincom
Integrations
OnSIP Trunking
- 3CX Trunking
- Configure Firebrick for OnSIP Trunking
- Grandstream UCM6104 Configuration for OnSIP Trunking
- Enabling OnSIP Trunking
- Switchvox Configuration for OnSIP Trunking
- OnSIP Trunking Inbound Call Preferences
API and Web Services
Hosted PBX Integrations
SIP Hosting
- Amazon Chime Voice Connector
- Twillio and SRV
- What is an SRV record?
- Register.com - Modifying DNS SRV records
- No-IP.com - Modifying DNS SRV records
- Godaddy.com - Modifying DNS SRV records