Community browse
Getting Started
OnSIP Setup
The OnSIP App
- The OnSIP App
- Video Conferencing in the OnSIP App
- Slack Integration with the OnSIP App
- How to Install the Desktop App for Mac
- How to Install the Desktop App for Windows
- 3-Way Conference Calling
FAQs
- VoIP Test
- New Voice Mailbox Options
- Encryption Policy
- When trying to create or edit an app, nothing happens
- Voicemail FAQ
- VoIP Security
Porting Phone Numbers / LNP
- ★ Porting Numbers to OnSIP
- ★ Porting FAQ's
- ★ Porting: Bill copy alternatives
- Purchasing a Toll free phone number
- Porting from Magic Jack
- Porting from Google Voice
InstaCall
- Queue Video on Hold
- InstaCall Overview
- Customize InstaCall Button
- Providing Custom Data/Caller Information
- InstaCall Help: Website Visitors FAQ
- InstaCall Events in Google Analytics
Admin Portal
Users
- Setting Caller ID - International / UnSupported
- Users Overview
- Creating Users
- Editing Inbound Call Preferences
- Setting Caller ID
- Setting Music On Hold (MOH and EMOH)
Groups
Apps
- Linking an International Phone Number to an Inbound Bridge
- Queue Alerts for Enhanced Queues
- ACD Queue - Enhanced Queue Email Reports
- Enhanced Queue Dashboard
- ACD Queue
- Announcement
Resources
- Configuring Call Recording
- Enabling Enhanced Queue Call Recording
- Using a file sharing site as a recording file location
- Rackspace Cloud Files
- Google Cloud Storage
- Rackspace Object Storage - Managing your recordings
Account
- Purchasing Guide
- Compatibility Guide
- Dashboard
- Migrating SIP Domain
- Extension, Phone Number, and SIP Address List
- Reverse Billing Rate Centers
Billing
- What kind of bill or receipt will I have?
- What happens if my balance falls below $0.00?
- How do you calculate the length of a call?
- Cancelling Your OnSIP Account
- Billing FAQ for Pay As You Go & Per Seat Metered Plan
- Manually adding prepaid calling credit to your account
Special Telecom Services- E911, 711 and TTY
- How To Map 311
- 7-1-1 Relay Services
- TTY and OnSIP
- Edit an Existing E911 Location
- E911 Test Call
- Assign E911 Locations to Users
Phone Configuration
Purchasing and Configuration
Basic Phone Configuration
Polycom
- Polycom Boot Server
- How to Reset to Factory Defaults
- What to do if the default "456" password does not work
- Polycom - Unable to Transfer or Conference. Phone in URI mode
- Transferring Calls on a Polycom VVX
- Transferring Calls on a Polycom Soundpoint IP
Grandstream
- Grandstream Boot Server
- Grandstream Multicast Paging
- Grandstream GXW 4004
- Grandstream GAC2500
- Grandstream DP750 and DP720
- Grandstream Handytone 502
Cisco
Linksys
- ★ Cisco & Linksys Boot Server
- Review of the Linksys SPA942
- Linksys WIP 300 Phone Configuration
- Linksys SPA2102
- Linksys SPA DNS Bug
- Linksys e3200 - Blacklisted
Counterpath
- Bria for Desktop
- Bria Advanced Logging
- Server Error on Registration with Bria
- Counterpath X-lite 4.0
- X-Lite/Eyebeam takes 30+ seconds to register and cannot make outbound calls
- CounterPath eyeBeam 1.5 (Windows)
Yealink
Panasonic
Digit Map / Dial Plan
Vtech
Aastra
- Echo on 57i with High Volume
- Aastra SIP configuration exploit
- Aastra registration timeout bug
- Aastra MBU 400
- Aastra 9xxxi
- Aastra 6739i
iOS Applications
- Grandstream Wave for iOS
- Linphone for iPhone
- ZoiPer Softphone Configuration for iOS
- Linphone Softphone Configuration for Mac and iPad
- Media5 Softphone Configuration for iPhone
- iSIP (Formerly SIPPhone)
Android Applications
Desktop SoftPhones
- Jitsi Desktop for MAC
- 3CXPhone for Desktop
- ZoiPer for MAC
- OnSIP App
- Jitsi softphone for Windows
- ZoiPer for PC (windows)
Altigen
Asterisk
Avaya
Barix/Holovision Vio 2
BiAmp TesiraForte VI
Crestron
Comrex
Cortelco
Digium
D-Link
Digital Acoustics SIP Media Gateway
Express Talk (NCH Swift Sound Express Talk)
External Systems
Htek
JK Audio AutoHybrid IP2
Router Configuration
Troubleshooting
Arris
Apple Airport
Asus
AT&T 2Wire Routers
Checkpoint Firewall
Cisco
- Cisco RV320 and RV325
- Meraki Firewall by Cisco
- Cisco/Linksys RV042/RV082 or RVxxx Hidden UDP Timeout setting
- Cisco PIX Firewall
- Cisco RV 120W
- Cisco ASA 5505
Edgemarc
Juniper
Linksys
Netgear
Netopia
Peplink Balance One Router
PFSense
Sagem
Sonic Firewall
Technicolor / Thompson Routers
Ubiquiti EdgeRouter Lite 3
Vyatta Firewall
Watchguard XTM
Xincom
ZyXEL
Greenwave G1100 Quantum
Network Box Firewall
PACE 5031NV-030
Mikrotik
Integrations
OnSIP Trunking
- 3CX Trunking
- Configure Firebrick for OnSIP Trunking
- Grandstream UCM6104 Configuration for OnSIP Trunking
- Enabling OnSIP Trunking
- Transfer An Existing Phone Number from the PSTN Gateway Service to An OnSIP Hosted PBX
- Switchvox Configuration for OnSIP Trunking
API and Web Services
- Click to Call - Firefox Add-on
- API to Gather CDRS
- API
- Outlook Plugin -- Deprecated 8/31/16
- Get Leads Now (Click to Call) - Ajax
- Click-To-Call Test Page and Troubleshooting
Instant Messaging, Presence, and XMPP
Hosted PBX Integrations
SIP and XMPP Hosting
- Twillio and SRV
- What is an SRV record?
- SIP Hosting Overview
- Register.com - Modifying DNS SRV records
- No-IP.com - Modifying DNS SRV records
- Godaddy.com - Modifying DNS SRV records
my.OnSIP (Legacy)
PSTN Gateway (Legacy Articles)
Billing
Extended Dialing
Troubleshooting
Sign Up
PSTN Gateway Customers
PBX Configuration
- Asterisk Configuration - SIP
- Asterisk Configuration - IAX
- General SIP Configuration
- Switchvox
- Freeswitch Configuration
- Trixbox