Administration in the OnSIP App

FAQ's and Best Practices

• E911 callback number
• ACD Queue Best Practices
• Cancelling Your OnSIP Account
• Voicemail Transcriptions - Phonewire
• Creating an extension-only calls phone and Disabling a User
• What to do when an employee leaves

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Users

• ★ Edit an Existing User
• ★ Creating New Users
• Editing User Inbound Call Preferences
• Creating New Users

Phones

• ★ SIP Phone Configuration - Generic
• Enabling Busy Lamp Field
• Phones

Phone Numbers

• Phone Numbers
• Adding Inbound Phone Numbers

Inbound Call Settings

• Linking an International Phone Number to an Inbound Bridge 
• On Net Conference Suite
• Voicemail Reference Guide
• Configuring Call Recording
• Recording Library
• Queue Dashboard in App

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Outbound Call Settings

• Edit an Existing E911 Location
• External Phone Numbers
• External SIP Address
• Provision E911 Emergency Response Locations & Email Notification
• Setting Caller ID

Directory

• Directory

Reports

• Overview
• Call Detail Report (CDR)

PBX Settings

• Multi-Factor Authentication (MFA)
• Extended Dialing
• Migrating SIP Domain
• Blocked Numbers
• Default Caller ID
• Enable E911

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Account and Payment

• ★ Purchase History
• ★ Changing OnSIP Plans
• Additional Admin Request
• Manually Adding Prepaid Calling Credit and Auto Refill
• Payment Methods - Credit Cards
• Adding a New PBX

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