For security, OnSIP Support team members are the only ones that can add or remove admin rights for Users.

• To request to add or remove Admin Rights for a User, please log into app.onsip.com as the Administrator and click on the initials/ avatar in the top right corner.
• Then go to Support.
• Change the drop down to Technical Support.
• The Subject should be Admin Rights Request.

• In the details, please provide the User name(s) that you would like to give (or remove) full admin rights and Submit the ticket.

• Alternatively, you can call into Support at 1- 800- 801- 3381 option 2 to request additional Admin Rights (or remove rights) over the phone. You may be asked to verify your identity by providing the Secure Identity Code.  This can be found under the Support under the FAQ's on the bottom left of the screen.

For more information on the Secure Identity Code click here.