To ensure that your CPNI (Customer Proprietary Network Data) data is handled responsibly, Support may ask for the Secure Identity Code on the account to confirm you are authorized to request account and billing changes or call detail information.

This is to protect your information and keep your account secure. Federal regulations require us to limit the release of information and configuration to authorized administrators or their designates only.

Examples of when we will ask for the Secure Identity Code:

- Adding or removing account admins.

- Billing related questions.

- A billable related feature.