Note: This article is for the X-Lite 4.x series of products released by Counterpath on 9/9/10. For previous editions, please see this article.
Step 1: Gather information for each user.
Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:
- "SIP Address" (Address of Record)
- "SIP Password"
- "Auth Username"
- "Outbound Proxy"
You can find this information in the user detail pages under the "Users" tab in the "Phone Configuration" section.
Step 2: Configure your Eyebeam software settings.
When you first load the device you'll be informed there is no account information and provided a link to set up your account. On subsequent attempts to set up the software, you will need to locate the "Preferences" / "Options" tab.
Enter the following information from Step 1 above:
- Username > "Username"
- Domain > "Domain"
- Password > "SIP Password"
- Display Name > Whatever you would like.
- Authorization user name > "Auth Username"
Be sure to check "Register with domain and receive calls" under "Domain Proxy" and click "Topology".
Step 3. Confirm that you have disabled all Network Address Translation (NAT) settings on the phone.
We handle all NAT related issues. So, make sure to turn off any NAT settings on the phone in order for your phone to communicate properly with our servers.
For "Firewall Traversal" set to None (use my local IP address).
Now hit the "OK" button at the bottom.
Step 4. Setting DTMF Properly
DTMF is the sound a phone makes when you push a number on a phone, used predominately for phone menu navigation. Our system uses RFC 2833 to send DTMF. You set this by going to the "Advanced" section on the "Navigation menu", located on the same line as "Accounts" all the way to the right.
De-select "Also send in-band" so that your options look like our screenshot.
Step 5. Confirm that your phone is registered.
In the "User" portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.
You should now be able to place and receive calls.