CounterPath eyeBeam 1.1 and X-Lite

Note: This software is out of date and may no longer be available from the manufacturer. We maintain it here for those customers who continue to use this version. All new customers are advised to use the newer versions of these softphones.

Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

  • "SIP Address" (Address of Record)
  • "SIP Password"
  • "Auth Username"
  • "Username"
  • "Proxy/Domain"

You can find this information in the user detail pages under the "Users" tab in the "Phone Configuration" section.

Phone configuration section 

Step 2: Configure your Eyebeam software settings.

Access the software settings. With your mouse, right click anywhere on the soft phone and select "Settings" ("SIP Account Settings" on a PC).


Select "Add a New SIP Account" from the tree on the left hand side. Enter the following information from Step 1 above:

  • Display Name > Whatever you would like.
  • Username > "Username"
  • Password > "SIP Password"
  • Authorization user name > "Auth Username"
  • Domain > "Domain"

Add a new SIP account

Be sure to check "Enable this SIP Account" at the top of the page and click "OK"

Step 3. Confirm that you have disabled all Network Address Translation (NAT) settings on the phone.

We handle all NAT related issues. So, make sure to turn off any NAT settings on the phone in order for your phone to communicate properly with our servers.

To do so, go back into "Settings" and navigate to the "Topology" tab (Firewall/NAT settings on a Mac) for the new SIP Account you set up in the previous step. Confirm the following items:

  • "Use Local IP Address" is selected.
  • "NO Stun Server" is enabled. "Use Specified" is selected, but server name is 'blank'.
  • "ICE" is DISABLED.

Topology tab 

Step 4. Audio Codecs

Under "Options" choose "Advanced Options". Choose "Audio Codecs". Under "Enabled Codecs" make sure that only G711 ulaw and G722 are enabled. Remove any other codecs listed there. 

Step 5. Confirm that your phone is registered.

In the "User" portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.

You should now be able to place and receive calls.


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