What is it?

OnSIP Call Assistant is a free extension for Chrome that allows you to click to call phone numbers or SIP addresses within your browser. This plugin will also notify you of incoming calls with real-time pop-ups containing caller-ID information.

How does it work?

Outbound click to call

1. See phone number.
2. Click phone number.
3. RRRRING!

This Chrome extension locates telephone numbers in web pages and converts them to Click-to-Call links on the fly. When you roll over a phone number with your mouse, you will see the number change to a link similar to this:

When you click on one of these links, a call is placed to your OnSIP SIP address. When you answer, the call is patched through to the telephone number.

You need an OnSIP account to use this Chrome extension and standard calling rates will apply.

Inbound call browser notifications

1. You are at your computer, browsing the web with Chrome
2. Caller dials your phone number
3. Your phone rings, and you see a browser pop-up with Caller ID

When you are viewing Chrome and receive a call to your OnSIP extension, a browser pop-up like the following will appear:

Installation

To download and configure Call Assistant for Chrome:

1. Download the extension file here at the Chrome web store
2. Open the extension and confirm installation. OnSIP Call Assistant is now installed in your browser.
3. To configure in Chrome, select Window > Extensions > Options.
4. On the top right, enter your SIP address and password (the same credentials that you use to log into the OnSIP app). In case you're new to the OnSIP app, visit this page to find out how to get your password.
5. Click Save to take advantage of the click-to-call functionality.
6. Immediately after clicking save, click Allow to take advantage of Caller ID browser pop-ups. (You can turn these off in the future if you wish.) If you missed the option to Allow pop-ups, click "Save" on your settings again, and it will appear.

Troubleshooting

I am not seeing pop-up notifications when I make or receive a call

To receive pop-up notifications:

1. Ensure you have enabled pop-up notifications. Chrome > Preferences > Under the Hood > Content Settings > Notifications > Choose "Allow sites to use desktop notifications" or "Ask me when a site wants to show Desktop notifications."
2. If you have clicked, "Ask me when a site wants to show Desktop notifications," ensure you have clicked to Allow OnSIP Call Assistant Extension notifications. Go to Window > Extensions > OnSIP Call Assistant Options > Click to Save settings again. Immediately at the top, you will see a yellow bar that prompts you for permission to allow notifications. Click Allow.

I don't want to receive Caller-ID browser pop-up notifications.

To stop notifications:

1. In your browser, click Chrome > Preferences > Under the Hood > Content Settings > Notifications > Choose: "Ask me when a site wants to show Desktop notifications."
2. In the same window, click Exceptions. Click to Remove the OnSIP Call Assistant extension.
3. If you make modifications to the OnSIP Call Assistant Extension, be sure to click Deny when the plugin prompts for pop-up permission.

"OnSIP credentials are invalid" shows when I save my settings.

Be sure you are using the same SIP address and password that you use to log into the OnSIP app. If you do not remember your SIP address and password, visit app.onsip.com, or open the desktop app, and click on "Forgot Password." Or, see your OnSIP Account Administrator.