Note: The OnSIP Cisco & Linksys Boot Server serves the latest tested and verified firmware version and user settings for the following models.

Cisco models: SPA112, SPA303, SPA501G**, SPA502G**, SPA504G**, SPA508G**, SPA509G**, SPA512G, SPA514G, SPA525G, SPA525G2, SPA500S and SPA500DS, IP 7811, 7821, 7841, 7861, 8811, 8831, 8841, 8845, 8851, 8861, 8865, ATA 191 and 192
**Note:
- 50x phones do NOT work with Music on Hold.
- CP 88xx - the phone model must include 3PCC (means:Third Party Call Control), if it doesn't include 3PCC as part of the model name, the phone will not work with not OnSIP.

Linksys models: SPA901, SPA921, SPA922, SPA941, SPA942, SPA962, SPA2102, SPA3102, SPA8000, SPA8800

Important Notes

• Sidecars: SPA500S and SPA500DS sidecars will work with SPA phones but you will need to enable the Busy Lamp Field (BLF) feature on your account to monitor availability. When you configure your SPA device, you will be able to select either SPA500S or SPA500DS (as applicable) sidecar under the Expansion Module option at the bottom of the list. This will allow you to assign BLF lines. One limitation of SPA500DS is that the lines will show the full SIP address of the user as opposed to the Username and/or extension. There is no such limitation for SPA500S sidecar; one simply writes the name of the User on the slip of paper.
• You should not use the boot server if you have multiple VoIP providers configured on your phone, as it provides a minimal configuration for OnSIP service that may cause problems for your other providers.
• For security purposes, do NOT put phones on static IP addresses directly on the Internet. If there is no other option, you must at least disable port 80 (WWW) inbound to any phone device. If this precaution is not taken, OnSIP is not liable for any charges you may incur due to access to the phones. 

Reset to Defaults

Resetting the IP Phone

• On the SPA itself, press the Setup button (It looks like a piece of paper with the corner folded over)
• Go to Factory Reset using the Navigation button
• Press the OK soft key. SPA will reboot and will be back to its default settings.

Resetting SPA525G2

• On the SPA itself, press the Setup button (looks like a piece of paper with the corner folded over)
• Go to Device Administration >Factory Reset
• Press the OK soft key.  SPA will reboot and will be back to its default setting

Note: If you choose factory reset, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. 

Step 1: Find the Mac Address of your phone

On Cisco phones, this is sometimes called the Mac ID. You should be able to find it on the back of your phone.

Step 2: Add the Mac address of your phone in the OnSIP admin portal

See here.

Step 3: Provision your Cisco or Linksys phone

Find the IP address of your phone (Menu [the menu button that looks like folded over piece of paper] > Status > Network Status (Or Menu, Network)), and enter the IP address into your web browser. The IP address should be something like 192.168.1.105, or 10.10.0.24. You would enter http://192.168.1.105 in the web browser.

For a SPA112 connected to a phone entering **** on the phone > enter 110 (menu option) > the IP address of the SPA112 will be read back to you.

There are two skins for the Cisco web provisioning tool that we know of.

Web provisioning skin 1 (Click on image to expand):Web provisioning skin 2 (Click on image to expand):

Click on "Admin", then "Advanced" in the upper right-hand corner of your screen. You should see many more tabs available to you.

Web provisioning skin 1 (Click on image to expand):Web provisioning skin 2 (Click on image to expand):

Click on the "Provisioning" tab.

Set "Profile Rule" to:

http://boot.onsip.com/

Make sure you have that "/" at the end of the line. (That symbol is the forward slash. It's the symbol below the question mark on the keyboard.)

Web provisioning skin 1 (Click on image to expand):Web provisioning skin 2 (Click on image to expand):

"Submit All Changes" to save your settings and reboot your phone.

Your phone should boot up and then apply your configuration settings. This may take 10 or more minutes. We found that in some cases, we needed to do a power cycle (unplug and plug your phone back in) after the first reboot. 

 

Wifi - The Cisco/SPA 525G2 can be connected via wifi.  This is beyond our scope of support but we do have the following link to Cisco's website that will walk you through the steps.  If you run into any issues, please reach out to Cisco to troubleshoot the wifi configuration:
https://www.cisco.com/c/en/us/support/docs/smb/unified-communications/cisco-small-business-spa500-series-ip-phones/smb2071-wi-fi-configuration-on-spa525g-and-spa525g2-ip-phone.html

 

updated April 2021

---

 

See our top business VoIP phone recommendations