OnSIP Mobile app FAQ

How do I get the OnSIP Mobile app?

The OnSIP mobile app is available for free to all OnSIP hosted PBX customers, based in the United States. Users can download the mobile app from the respective App Store for iOS or Android.

To see the current version, click HERE and select "Need a different version"


What phones are supported for the web app?

Currently supported phones include Apple iPhones and Android phones.


What operating systems are supported for the desktop app?

Currently supported operating systems include iOS and Android.


Is Music On Hold (MOH) supported on the OnSIP app?

Currently, MOH is not available using the OnSIP app (any platform - web, desktop or mobile).  It is a feature that is in Development.


What do I need to make/receive a successful call?

First, open the app on your mobile phone and log in.

Finally, for optimal call quality, you will need sufficient internet bandwidth. The OnSIP app is a real-time communications app over the internet or your mobile data and is subject to the same limitations associated with VoIP calling. We recommend provisioning at least 100 kbps of bandwidth per simultaneous audio call on your network. Video calling can require 3 - 20x more.


Can I create a 3-way call using the OnSIP app?

Currently, this feature is only available on the web app in a Firefox browser.


How do I log into the OnSIP mobile app?

Log in with your SIP address and password. If you do not know your password, you can reset it by clicking on the "forgot password" link on the login page. Password reset instructions will be emailed to the email address associated with your SIP address. The reset link is valid for 24 hours. If you do not know your SIP address, please ask the administrator of your OnSIP hosted PBX account.


Can I make an outbound call with the OnSIP app?

Yes, as long as your OnSIP account is funded, you can make calls to the public telephone network. Calls to internal extensions and other SIP addresses are free.


My video / audio is laggy / robotic. What can I do?

You may have too many applications and/or resource intensive application open. Exiting out of them can drastically improve the OnSIP app's performance. Another possibility is that your internet bandwidth (or your caller/callee's internet connection if they are calling via a web browser) isn’t sufficient to support web calling. We recommend business-grade internet connectivity for optimal call quality.


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