What is this “button powered by OnSIP?”
Hi. We are OnSIP, a business communications provider. This button is a feature we provide to this website owner that we call InstaCall. InstaCall allows a company’s website visitors to instantly make a call to the company over the web. This call is instant, free, and secure!
What do I need to make a successful web call?
Here are two main conditions to make this experience possible:
(1) You need the latest version of Chrome or Firefox as these are the only browsers today that support this technology.
(2) You also need a working microphone and speakers, and you’ll need to make these accessible to your browser by clicking “Allow” at the top of the browser popup window when prompted (after clicking to call).
Also note: If you are using a mobile or tablet browser, the device itself needs enough computing power to handle the media stream in the browser— We find that only the latest devices can handle this.
How can I get this InstaCall feature on my website?
Simply sign up on www.onsip.com for a 30 day free trial with an OnSIP account. This InstaCall feature comes free with an OnSIP account, and OnSIP provides many other business communications features.
It’s telling me to share my microphone/speakers?
Using InstaCall requires your browser’s access to your microphone and speakers. If you are using Chrome, please be sure to check the top of your browser window for Allow—Click "Allow". In Firefox, please select the small camera icon in the upper left hand corner of your browser and press “Share devices” in the dropdown.
I clicked to call on my mobile/tablet, and it’s not working?
It is possible that device doesn’t have enough computing power to run the call in the browser. Please try on a PC if you’re interested.
I clicked to call, but I hear nothing while the call is going? Sound seems broken?
Please check to see your speaker volume is audible. If your volume is up, it is possible your speakers are not working with your browser properly for this application. You can troubleshoot by checking your speaker settings in your browser. It is also possible you are experiencing a network-related issue. Unfortunately, we cannot troubleshoot with you unless you are an OnSIP customer (with an account ID).
I clicked to call, but the caller can’t hear me?
It is possible your microphone is not working with your browser properly for this application.You can troubleshoot by checking your microphone settings in your browser. It is also possible you are experiencing a network-related issue. Unfortunately, we cannot troubleshoot with you unless you are an OnSIP customer (with an account ID).
I clicked to call and nothing happened?
Please be sure your pop-up blocker didn’t block the pop-out window.
Why is the Click to Call button grayed out?
The button is grayed out when you are visiting a site with an unsupported browser. Please check your browser and ensure you are visiting this site in the latest version of Chrome or Firefox.