Overview

The OnSIP mobile app is available for Apple devices (iOS 17.4+) and Android (11+)  in their respective app stores within the United States and Canada.  Simply search for 'OnSIP'.

The OnSIP Mobile app is an on-the-go business phone. With just your mobile phone, you can make instant HD voice and video calls to your coworkers and other contacts. The app also offers voicemail management, call history, and more.

The OnSIP app is free to use for all OnSIP customers.

In order to give the user a better call experience, users are restricted to one registration per user with the mobile app. If multiple devices are registered with the mobile app, only the device that most recently registered will ring. 

Currently, there is no ringback heard when calling internal extensions, OnSIP users, or OnSIP phone numbers from the mobile app.  Ringback is only heard when calling external phone numbers.

Dark mode will work if it is set at the system level. 

Logging in

OnSIP users can log into the app with their SIP addresses and passwords.

If you don’t remember or have a password, click “Forgot Password?” to set one.

If you don’t remember your SIP Address, click “Forgot SIP Address” to have this sent via email.

For the accounts with Multi Factor Authentication turned on, please see these steps to log in : MFA on the Mobile App.

The first time you log into the mobile app, you will be asked to allow access to your microphone

Click "Allow" in order to place and receive calls through the mobile app.

You will also be asked if you would like to sync your phone contacts. 

Calling

The OnSIP app can make and receive calls from phone numbers, internal extensions, and other SIP addresses. 

• Answering Inbound Calls
  An inbound call will trigger a notification within the app providing the caller ID name and phone number. To answer the call, select the Answer  button that appears in the calling window. The OnSIP app will automatically manage the call accordingly.

• Call Handling Features
  While you are on a call, you can perform these functions:
   

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  • Mute: Select the microphone button to mute your audio.
  • Keypad: Select the dial pad button to bring up a number pad (necessary if you need to enter digits for an extension, phone menu option, conference call PIN, etc.).
  • Speaker: Select the audio button to place the call on speakerphone.
  • Hold/Swap: Select the Swap button to swap to a new incoming call.  To retrieve the call, click Swap in the banner across the top of your screen and then press the Hold button to resume the call.
  • Transfer: Select the up-arrow button to initiate a call transfer. Type the extension or 11-digit phone number of the destination for where to transfer the call.  The OnSIP Mobile app only performs blind transfers.
  • Volume: Use your device's volume control buttons to raise or lower the audio level in the call.
  • End Call: To end the call, select the red end call button.
• Placing Outbound Calls
  The OnSIP Mobile app can be used for outbound calling to phone numbers, internal extensions, and SIP addresses. Calling phone numbers requires the use of 11 digits, a 1 + area code + phone number.
  
  To place a call choose the "Dialpad" icon and enter the phone number or extension.   
  
  If the person you wish to call is on your Contacts list, simply click on his/her name and select the “call icon”.

Multi-Call Management
The OnSIP app can make and receive a maximum of 2 simultaneous calls, thus acting as a multi-line phone.

When a user is on multiple calls, the calls will appear in separate lines on the phone. The active call will be marked in bold, while other calls will say "On Hold" and in a grayed-out color.  Pressing the "SWAP" button will switch from call to call, but does not conference/merge the calls.

Contacts

• Upon the first login, your Contacts list will be a list of all users in your OnSIP organization in alphabetical order.
  
  You have the option to add custom contacts as well. These are contacts outside of your organization. Simply tap the "” and type in their name and the 11-digit phone number or SIP address in the corresponding fields. Select the Create Contact button to add your custom contact(s) to your list.
  
  It's also possible to call your iPhone contacts (not available for Android) by opening the contact, long pressing the phone icon, and selecting "OnSIP" as the method of calling them.
• Favorites 
  As a first step, we recommend filling your Favorites with the coworkers you call the most. Not only does it save you a few taps every time you go to call them, but it also has the added benefit of real-time presence information.
  
  You have the option to select your Favorite contacts as well (both customized and within your organization).  To do so, tap the contact then choose the Favorite star to add to Favorites.
• Removing Contacts
  You can only remove custom contacts from your directory. To delete/remove your custom contacts, tap the more option, then the trash can icon to remove the contact. You can not delete OnSIP organization contacts that are automatically uploaded to your list.
  
  To remove contacts from your Favorites list follow the same procedure in the Favorites tab. Select the contact, then the more option then tab the  trash can icon.

Recent Calls

Recent Calls displays all calls made and received (if you are the 'Assign call detail report to' User) dating back to January 2015. Calls are arranged by day, with each call listing the caller ID of the call, the time of the call, and the TO and FROM caller information (TO = up arrow, FROM = down arrow). To redial, select a call from the list and click on the option for Voice Call (or Video Call).

If the OnSIP app is open and misses a call, the call log will reflect the call initially but will clear after a given amount of time if the OnSIP app is refreshed, or if the User logs out/back into the OnSIP app.

If the OnSIP app is closed or re-loaded at any point and/or the status automatically clears (this can not be adjusted and it's typically only a few minutes), only the 'Assign call detail report to' user for that number will see the calls.  This acts much like a desk phone (e.g. Polycom) - if the desk phone misses the call, you will see it as a missed call, but if the phone is unplugged or offline - you will not see the missed call.

Settings

Select the “More” option to get to the Settings with the OnSIP app.

• Do Not Disturb: This is a “local" setting. If Do No Disturb is turned on in the mobile app, the mobile app will not ring when your user is called. If you are logged into the desktop/web app or registered to a desk phone, those devices are unaffected by this setting. Do Not Disturb is useful if you are sitting at your desk and don't want multiple devices ringing upon calls.
• Sounds: Allows you to change the OnSIP ring tone. 
• Contact Support: Allows you to reach our Customer Success Team directly.
• Bug Report: Allows you to report an issue with the mobile app.
• Log Out: This button logs you out of the mobile app completely

Voicemail

If you have a voicemail box, Voicemail allows you to access your messages. When you have a new message, an indication will appear next to the 'Voicemail' icon, and the new voicemail message will have a small red circle at the top left corner of the message.

To listen to your messages, simply tap on the voicemail message you wish to hear, and a drop-down will appear. You can play the message, call the person back, or delete (under the more option) the message from your mailbox.

All your new and saved voicemail messages are arranged by date in one interface, with caller name, phone number, and time of message displayed. Tap to listen, tap to call back, and tap to delete (including "delete all").  If your voicemail notification is set to "delete after sending" there will be no messages in your voicemail; they are in your email.