In version 7.0 or later look at the "inspect" fields. (Prior to version 7 it was called "fixups" not "inspect".) Make sure that the "inspect SIP" field is NO. "no inspect sip" is the proper setting.

With 'inspect sip' on the PIX firewall replaces the internal IP address of the phone with the external IP address. OnSIP uses both pieces of information to accurately deliver the call. The internal IP address must be inside the SIP packet for proper functioning.

NOTE: The information provided above is from another OnSIP customer offering these settings for other customers with a similar device. OnSIP does not sell nor monitor equipment and/or it’s firmware updates/etc. The settings of routers can change and are out of the control of OnSIP. For best results, reach out to the manufacturer directly.

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