Prerequisites

Phone network configuration completed.

The following instructions assume your phone has successfully booted and completed network configuration including obtaining valid IP addresses for itself, an IP gateway and DNS servers either via DHCP, manual or other means (refer to your phone's documentation) and that your phone is running with factory defaults.

Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

• "SIP Address" (Address of Record)
• "SIP Password"
• "Auth Username"
• "Username"
• "Domain"
• "Outbound Proxy"

You can find this information in the user detail pages under the "Users" tab in the "Phone Configuration" section.

You will need to modify the SIP Address for the User you wish to configure this device to to match the "Auth Username".  Under "User" tab, click on "User" to expand boxes, upper left SIP Address select "modify" and change only the "Username" that is listed on the left, save and move to Step 2 below:

Step 2. Enter your user information from Step 1.

Make the following changes:

Under the "Generic Service Provider Home" heading:

• Service Provider Proxy Server = customer's domain with JN
• Port = 5060
• OB Proxy Server = sip.onsip.com
• User Name = Auth username
• Password = SIP Password
• URI = username

Click "Submit" Button and wait for OBiTALK device to load the new settings.

 

Step 3. Confirm that your phone is registered.

In the User portal, click on the "Users" tab. You will see a green "online" notation next to each user with a registered phone.

Troubleshooting

If you are experiencing trouble, double-check your settings as described above and be sure to verify that your password was entered correctly without any leading or trailing spaces. If you are still having problems with your phone configuration, please see our troubleshooting section for further help.

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