If you are interested in porting your Twilio phone number(s) to OnSIP, please have your Twilio account admin navigate to Twilio's port out guide and follow the steps to obtain the account information and PIN # for each phone number you're interested in porting. You can also email porting@twilio.com to request the information required to port out your number(s).
Please provide the Twilio account information and PIN # to OnSIP when submitting your initial port request, or when returning your signed LOA (authorization) form.
In place of a traditional bill copy, you can supply OnSIP with screenshots from your Twilio web portal showing the phone numbers to be ported, the name and the address on the account. The number you are porting out can be used as the BTN (Billing telephone number).
Below is a sample of the Twilio requirements for porting out:
- Account # (This is the last 8 characters, letters and numbers, of your Twilio Account SID)
- Porting Transfer PIN #
- Business name: Twilio,Inc (For phone #'s purchased from Twilio)
- Service Address: 548 Market St #14510 San Francisco, California 94104 (For phone #'s purchased from Twilio)
Note: We make every attempt to work with all telephone service providers. However, certain local or regional guidelines may preclude your current provider from releasing your number.
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