Configuring Call Recording


OnSIP customers can record calls made and received on their account for quality, training, and compliance purposes. You can record calls for selected users (or choose to record the calls of every user on the account), as well as select the direction of calls to record (inbound, outbound, or both).

In order to set up Call Recording, you must also link your OnSIP account with a supported third party Storage Service Provider (SSP). Once that is completed, recorded calls will be uploaded to the SSP, where you can access them.

Supported SSPs are:

  1. Amazon Simple Storage Service (S3)
  2. Google Cloud Storage
  3. Rackspace Cloud Files

Follow these instructions to set up the Call Recording feature on your account.


Create an Account with a Supported SSP

Please see these articles on creating an SSP account:

Once you have created an SSP account, add the SSP credentials in your OnSIP account.

  • Log into the App Admin
  • Navigate to the Inbound Call Settings, select Call Recording, choose Set Up Call Recording.


  • Type in a descriptive name for your provider and select the provider you’ve chosen.

Depending on which provider you’ve selected, the setup fields will change:

For Amazon Web Services (AWS):

  • Type in or paste the bucket name of the bucket you’ve just created in the AWS storage account.
  • Copy and paste both the Access Key and the Secret Key into their respective fields. These keys were provided when you created the account in AWS.

For Google Cloud:

  • Enter the Project ID in your Google Cloud account where your bucket was created.
  • Enter the Bucket Name of the bucket where you’d like your calls to be stored. Select the JSON key file (given to you by your Google Cloud account).

For Rackspace:

  • Enter the Container Name, found in your Rackspace account, where your calls should be stored.
  • Enter the API Key used to access the Rackspace API.
  • Enter the Username of your Rackspace account.

When you’ve finished entering the information, select Add Storage - you will see a note stating that you’ve successfully created the SSP in your OnSIP account.

Create a Recording Rule

Once you have added the SSP credentials to your account, you will then create a Recording Rule. Recording Rules let you define when a call should be recorded and in which SSP those recordings should be stored. Calls matching the recording rule will automatically be uploaded as they are made and received.

A recording rule costs $4.95 per user recorded by the rule. If you select to "Record Whole Organization", you will be billed $4.95 times the total number of users in your organization.

  • Navigate to “Inbound Call Settings”, click on “Set Up Call Recording”.
  • On the Basic Settings tab, Give the recording rule an appropriate name.
  • Select an existing storage service to save the recordings to.
  • Select the direction category of calls to record. "Inbound" records all calls to users in your organization, "Outbound" records all calls placed by your organization users, and "Both" records all calls made and received.
  • Click “Next”.
  • On the Users Tab, specify whether you want to record calls for the whole organization, or whether you want to record calls for select users.
  • If "Record Whole Organization" is unchecked, you can select a set of member addresses to record. User’s names are in alphabetical order, place a checkmark beside the Users you wish to record the calls. Note that "Record Whole Organization" only watches user addresses, not apps and other non-users.
  • Click "Next"
  • On the Review tab, check to ensure all setting are correct and click “Save & Finish Setup”.

All calls matching the recording rule will automatically be uploaded to your SSP account as they are made and/or received.

Accessing and Reviewing Your Call Recordings in Your SSP Account

To access your recorded calls, log into your SSP account to retrieve and replay the recordings.

  • Log into your SSP and go to the SSP Bucket, Project, or Container.
  • Find the "Call Recording" folder.
  • Inside that folder, you will see a directory structure like "YEAR/MONTH/DAY/TIME-TO-FROM.wav

Editing a Recording Rule

  • Click the name of the recording rule you would like to edit in the list under Inbound Call Settings, Call Recording.
  • If you want to modify the details, select “Edit Info”.
  • Edit the recording rule settings as you wish and then click on "Save Changes."

 **Please note:  It can take up to 90 minutes for your call recording to appear in your storage service during the busiest parts of the day.  


Legal Disclosure

The Call Recording Rule allow users to record calls or other communications. The notification and consent requirements relating to the recording of calls and other communications vary from state to state and from country to country. You should consult with an attorney and review all applicable laws before using the Call Recording Rule to record any calls or other communications. Some states and countries may require callers or users to obtain the prior consent of all parties to a recorded call or other communication before a user may record the call. Violations of the call recording Laws may be subject to criminal or civil penalties. OnSIP expressly disclaims all liability with respect to users’ recording of telephone conversations or other communications. See our website for complete Terms of Service.

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