Extended Dialing Guidelines

Extended Dialing allows you to make calls outside of the Standard Calling Area to any available rate center that costs more than 2.9c ($0.029) per minute (mostly international destinations).

In order to place calls to the Extended Calling Area, please download, complete, and submit the following forms.

Once our Support Team receives your paperwork, we will verify your billing information and enable extended international dialing for you.

Worldwide Calling Rates
Reverse Billing Rate Centers

Restricted Dialing Destinations

Effective immediately, the following rate centers are no longer available to our OnSIP customers:

  • Somalia (252)
  • Zimbabwe (262)
  • Republic of Congo (242)
  • Democratic Republic of the Congo (243)

If you would like to dial the above destinations, you will need an International calling card. You do not need new phones or a new provider; as long as you have a calling card, you can still call those destinations using your OnSIP phones. For example: if you dial a toll free number, you will be prompted to enter your account ID, followed by the number you would like to dial.

Currently this restricted dialing does not affect PSTN Gateway customers.

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