Polycom RealPresence Trio 8800

July 2016

This device must be manually configured. It is not available on our boot server

Step 1: Gather information for each user.

Each user has a set of credentials which will be needed to configure each phone. For each phone that you are configuring, obtain the following:

  • "SIP Address" (Address of Record)
  • "SIP Password"
  • "Auth Username"
  • "Username"
  • "Proxy/Domain"

You can find this information in the user detail pages under the Users tab in the "Phone Configuration" section.

Phone configuration section

Step 2: Log into your Polycom phone through a web browser

    1. You will need the IP address of the polycom device. Press the following to see current IP: Status > Platform > Application > Phone and scroll to find IP.  Take note of the IP address. You will need it later. Typical IP address is something like 192.x.x.x or 10.x.x.x for example.

    2. Open a web browser on the computer on the same network as the Polycom device. Type the following into the browser address bar to access the web-based configuration portal:
      http://(polycom IP address) where the (Polycom IP address) is the IP address you obtained in Step 1 above.

    3. Admin login: Username > Polycom (note capital "P") is Password > 456 

**OnSIP strongly encourages customers to change this universal password after the phone has been registered**

Step 3. Enter your User information from Step 1

Select Settings, then Lines, then Line 1 Identification:

  • "Display Name" > whatever you would like callers to see
  • "Address" > Address of Record / SIP Address
  • "Label"> what you'd like displayed on phone screen


  • "Use Login Credentials" > Disable
  • "Domain" > Domain
  • "User ID" > Auth Username
  • "Password" > SIP Password

Outbound Proxy

  • "Address" > 
  • "Transport" > TCP Preferred

Server 1

  • "Transport" > TCP Preferred


Under Settings/Network/NAT

IP Address: {blank}

Signaling Port: 0

Media Port: 0

Keepalive: 25


Unser Settings/Codec Priority

Keep only:

G722, G.711Mu and G.711A



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