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Video Conference Troubleshooting

How to setup a Video Conference call in OnSIP.

 

For the Host:

First and foremost make sure you are using the latest version of either the Chrome or Firefox browser.

Make sure you audio is working correctly.  Go to YouTube and play a video.  If you can hear the audio your speakers are working.  Video conferencing uses the default audio for your device.  If audio is working in your browser, it will work in video conferencing.

If this is your first time making a video or audio call with the OnSIP app, your browser may ask for permission to access your video camera and your microphone.  Allow access to those devices.

When you copy the link, be sure to copy the entire link.  It should look something like this:

https://app.onsip.com/app/conference/?n=ConfName&a=confname%40yourdomain.onsip.com

 

For the Attendees:

First and foremost make sure you are using the latest version of either the Chrome or Firefox browser.

Make sure you audio is working correctly.  Go to YouTube and play a video.  If you can hear the audio your speakers are working.  

Your browser may ask for permission to access your video camera and your microphone.  Allow access to those devices.

 Do the attendees see the "Enter your name" page?

Screen_Shot_2019-03-06_at_5.16.28_PM.png

If not, re-copy the conference bridge link and re-send.  If you as the host exited the bridge, you will have to re-create it.

During the Conference:

If an attendee leaves the conference by accident the OnSIP interface will ask them if they want to re-join.  Simply click "Conference Call" to rejoin.

If the video or audio is blocky or frozen, try Leaving the conference and re-joining.

 

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